If you ever have any questions about Kalinka Malinka, any of our products, our trunk shows, our guarantees or return policies—or anything else—please don’t hesitate to contact us.
Many of your questions may already be answered in our FAQs section, but I encourage our customers (both existing and future!) to contact me with anything they’d like to clarify or double-check.
You can send email to firstname.lastname@example.org,
or call Casey (toll free) at 1-877-287-0738.
We’ll get back to you with answers right away.
Happy customers are my number one priority, so I handle all online sales more personally. I have a couple of reasons for doing this.
Firstly, so many of the items I carry are hand-made, one-of-a-kind pieces of jewelry. Once they’re sold, that’s it—they’re gone. I do try to take pieces off of our online gallery just as soon as they’re sold, but even in the best case scenario, it will be four or five hours before sold pieces are taken offline.
Though I can often find items very much like those that have already passed through my hands, and in most cases deal directly with the artists and designers who make the jewelry (and can ask that they recreate a piece), some pieces are truly unique.
I would hate it for a customer to fall in love with a piece and order it online, only to be later told I no longer had it in stock. Because of this, I handle all sales either over the phone or via email so I can personally verify orders before they’re finalized.
Secondly, a jewelry purchase is a very personal experience, whether it’s for yourself or as a gift. Many people often have questions, and I want them to have every opportunity to ask those questions so they can purchase with confidence.
All orders over $100 are shipped, free of charged, via insured post. All other orders are shipped per the customer’s specifications. Though I’ve never had a problem with shipping, I do recommend that all items are insured for their replacement cost (but don’t worry—on almost every piece of jewelry we sell, even insured one-to-three-day shipping will be less than $6.00).
I offer an unconditional guarantee on everything I sell. If a piece arrives damaged, is the wrong size, or just not what you expected, I will refund your money, replace or repair the piece (if possible)—whichever you prefer. Whether an item is bought at one of our home or workplace parties or here online, I am dedicated to complete customer satisfaction—not only with the merchandise, but with every aspect of the sales and ownership experience. Call or email at your earliest convenience and I’ll be glad to take care of any problems you might have.